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Privacy by Design

We operate in full alignment with UK GDPR and the Data Protection Act 2018. When you deploy a NovaDex AI agent, your operations are protected by strict corporate data handling policies:

• Zero Persistent Storage (Data Minimization)

  We do not harvest, compile, or store your customers' personal information indefinitely. Our systems utilize aggressive execution pruning—meaning processing payloads and data strings are completely wiped from our successful workflow logs the moment an action is completed.

• Automated PII Redaction

  Our systems are configured to automatically scrub and redact Personally Identifiable Information (PII)—including caller names, phone numbers, and accidentally spoken sensitive credentials—from static text transcripts before they are archived.

• Cryptographically Secure URLs

  All call artifacts, data metadata, and webhook communication channels are protected using temporary cryptographic signatures that completely expire within 24 hours.

• End-to-End Encryption

  All data passing through our networks is fully encrypted both in transit using TLS 1.3 and at rest using AES-256 standard encryption.

• No AI Model Training

  Your customer conversations, voice transcripts, and scheduling data belong entirely to you. They are never retained, viewed, or utilized to train underlying large language models (LLMs).

• Compliant Infrastructure

  Our core technology stack relies entirely on trusted, sub-processing enterprise infrastructure partners operating under signed Data Processing Addendums (DPA) and SOC 2 Type II compliance frameworks.

Third-Party Sub-processors

To deliver our automated conversational services, NovaDex Solutions partners with select infrastructure and technology providers. In compliance with UK GDPR and ICO transparency requirements, we maintain strict Data Processing Addendums (DPAs) with these sub-processors to guarantee your data is protected to the highest legal standards:

1. Retell AI (Voice Processing Engine): Retell AI acts as our core conversational voice interface layer. It processes real-time audio streams, executes voice synthesis, and manages transient text transcriptions. All sensitive Personal Identifiable Information (PII) processed via Retell AI is subject to automated redaction and strict data minimization retention schedules.
2. n8n Cloud (Workflow Automation Engine): n8n Cloud is utilized to securely route scheduling parameters and look up customer database metrics (such as calendar availability). Operating on certified enterprise infrastructure located in Frankfurt, Germany, our n8n workflows are strictly configured to purge and erase successful data payloads immediately upon execution completion.